FAQ

About

keyboard_arrow_down

What is Sensical?

keyboard_arrow_down

Sensical is a free age-appropriate streaming service for kids two through 10 that uses the most comprehensive child development standards and proven science to curate the largest collection of healthy content organized by age and topic so all kids can explore their interests without barriers.

Sensical is operated by Common Sense Networks, a for-profit affiliate of Common Sense Media, the leading kids media and advocacy organization.  Parents have looked to and relied on Common Sense Media for nearly 20 years for kids’ entertainment and technology recommendations to help them make informed media choices for their families.

How can I watch Sensical?

keyboard_arrow_down

Sensical is free to watch and free to download as a branded app on streaming devices, smart TVs, and mobile devices and via live streaming channels.

Sensical also can be viewed on our website at www.sensical.tv. Simply register, for free, and sign in to watch content. If you are already registered for Sensical, your same email and password will allow you to sign in and watch Sensical content on any common browser.

Are there commercials on Sensical?

keyboard_arrow_down

Yes. Sensical is ad-supported so that we can make the platform freely available to all. In addition, we also recognize that advertising is part of the world in which kids grow up. We believe that safe, appropriate advertising that has been carefully curated to meet our standards, combined with the guidance on advertising and digital literacy that Sensical is uniquely positioned to provide, supports kids in understanding the commercial nature of their world and empowers parents to help their kids make well-informed decisions about their commercial choices. For tips to help your kids be advertising savvy – click here

Sensical has developed advertising guidelines that adhere to the highest standards for safe kids advertising.  To learn more, you can contact us at  feedback@sensical.tv.

Is Sensical free?

keyboard_arrow_down

Sensical is always free to download, and free to watch. And because each video is curated and rated, it’s also worry-free.

What is the Sensical ParentZone?

keyboard_arrow_down

In the Sensical ParentsZone, a caregiver can manage Sensical account settings and children’s profiles. The ParentZone can be accessed from the Sensical website via a PIN. Once accessed, parents can access account info, control their child’s Sensical screen time, access and update their Child’s profile information.  Users also can view the Learning Report which provides useful information on what their kids are watching and learning on Sensical.

What kinds of videos are on Sensical?

keyboard_arrow_down

Sensical serves up thousands of episodes of content for kids two through 10 including everything from award-winning, highly rated shows like Thomas and Friends Classic...to exceptional digital-first content from Sesame Studios...to popular digital stars like PinkFong.  Sensical’s child development experts are always on the hunt for great creators and stories, identifying hits like Super Simple Songs and Mother Goose Playhouse, and surfacing quality that warrants discovery such as domino artist, Hevesh5 and a docu-series about kid athletes, No Days Off.

How do you select the videos for Sensical?

keyboard_arrow_down

Each and every video on Sensical has been viewed and selected by editors to ensure it meets our high-quality standards for educational value, engagement, and fun. Sensical has created a proprietary rubric for on-demand content rooted in child development research that is adapted from Common Sense Media who has partnered with the Harvard School of Education and leading experts to determine content appropriateness for kids of different ages.  We go well beyond show series evaluation, instead, we execute a granular episodic review of every frame of every video to foster social, emotional, and cognitive development.

How can my child find videos on Sensical?

keyboard_arrow_down

On our home page, we have many channels based on topics.  Kids can pick any video in a topic channel and the channel will continue to play videos in the same genre.  Or, they can play any videos on demand.  

To find more content, click into the Explore area and scroll through hundreds of shows and creators listed alphabetically.  Or, click "Channels" and see all the topics that a child can enjoy.

How can I add favorites for shows my family watches frequently on Sensical?

keyboard_arrow_down

You and your child can “favorite” individual videos, entire shows or topics of interest by tapping the “Star” icon on our player or show pages. This content can be accessed in the Favorites area of the app, indicated by the “Star” icon in the main navigation.

Safety

keyboard_arrow_down

How does Sensical ensure all shows are safe for my child?

keyboard_arrow_down

Each and every video on Sensical has been viewed and selected by editors to ensure it meets our high-quality standards for age appropriateness, educational value, engagement, and fun.  Sensical applies its proprietary rubric rooted in child development research developed in partnership between Common Sense Media and the Harvard School of Education to choose content appropriate for kids of different ages.  We go well beyond show series evaluation, we instead execute a granular level of episodic review of every frame of every video to foster social, emotional, and cognitive development.

Will my child’s personal data be safe on Sensical?

keyboard_arrow_down

Sensical takes privacy seriously and complies with the Children’s Online Privacy Protection Act (COPPA), which means we do not collect or share your child's personal data.  Kids do not create accounts on Sensical, and their parents or caregivers control the experience each child has on Sensical. For more information, please see our Privacy Policy.  

How does Sensical ensure that the videos my kids see remain appropriate as they grow?

keyboard_arrow_down

Sensical has three uniquely crafted viewing environments - Preschool (2-4), Little Kids (5-7), and Big Kids (8-10).  Your kids only will see content that is exactly right for their age range based on their profile.  As your child reaches the next age bracket, they will automatically be bumped into the next viewing experience allowing Sensical to grow with them for years.

Can I manage my child’s screen time on Sensical?

keyboard_arrow_down

Yes.  In the ParentZone, Sensical provides tools to manage and limit total viewing time by child.  These limits can be overridden or extended by a caregiver via PIN input.  

Can I set different profiles for my children on Sensical?  

keyboard_arrow_down

You can set unique profiles (up to 6) for each of your kids to ensure they are served only content that is appropriate for their age.  We’ve crafted unique viewing environments by age group with content and associated learning benefits specifically geared to Preschool (2-4), Little k=Kids (5-7), and Big Kids (8-10).

Help & Support

keyboard_arrow_down

How can I manage my Sensical account?

keyboard_arrow_down

You can manage your account via the ParentZone.  By inputting your PIN, a caregiver can access and change their name, password, PIN, as well as email preferences.

How do I delete my Sensical account?

keyboard_arrow_down

You can delete your account via the ParentZone “Account info”. Clicking the green button titled  “Delete account” will prompt you for final confirmation before removing and disabling your account information.

Does Sensical work while I’m offline?

keyboard_arrow_down

No. You must have an Internet or cellular connection to access Sensical.

Features

keyboard_arrow_down

How do I reset my password on Sensical?

keyboard_arrow_down

You can reset your password via the applications sign-in screen. Click the “Forgot password?” text above the sign-in button. From there you can enter your email address to receive an updated password email.

How do I reset my Sensical ParentZone parental passcode?

keyboard_arrow_down

You can reset your parental passcode via the ParentZone “Account info”. Select the “Change Parent Pin” Option. Enter the new pin you want to use, and the pin will update your account data.

How can I delete my child’s profile on Sensical?

keyboard_arrow_down

You can manage your child’s profile via the ParentZone “Kids’ Profiles”. Select the child profile you want to edit. Clicking the green button titled  “Delete profile” will prompt a final confirmation before removing your child’s profile information.

Will Sensical work on my device?

keyboard_arrow_down

iOS Mobile & Tablet:
Sensical works over cellular or wifi networks. Sensical optimizes its video delivery to ensure the best experiences across all screens and devices. A minimum internet connection speed of 0.6mbps is required for an uninterrupted streaming experience. All iOS mobile & tablet devices, running OS 13 or higher, are supported.

Android Mobile & Tablet:
Sensical works over cellular or wifi networks. Sensical optimizes its video delivery to ensure the best experiences across all screens and devices. A minimum internet connection speed of 0.6mbps is required for an uninterrupted streaming experience. All Android mobile & tablet devices, running Android OS 5.0 or higher, are supported.

Amazon Fire TV:
Sensical works over cellular or wifi networks. Sensical optimizes its video delivery to ensure the best experiences across all screens and devices. A minimum internet connection speed of 0.6mbps is required for an uninterrupted streaming experience. All Amazon FireTV devices running Fire OS version 5 or higher, are supported.

Roku:
Sensical works over cellular or wifi networks. Sensical optimizes its video delivery to ensure the best experiences across all screens and devices. A minimum internet connection speed of 0.6mbps is required for an uninterrupted streaming experience. All Roku devices running Roku OS 9.4 or higher, are supported.

Web:
Sensical works over cellular or wifi networks. Sensical optimizes its video delivery to ensure the best experiences across all screens and devices. A minimum internet connection speed of 0.6mbps is required for an uninterrupted streaming experience. All current internet browsers (Firefox  Edge, Chrome, Safari, Opera). Please note, Firefox Private Mode is not supported.

Contact

keyboard_arrow_down

How do I contact Sensical?

keyboard_arrow_down

For questions or technical support, please contact help@sensical.tv. Any comments or concerns should be directed to feedback@sensical.tv.

Still have questions? Check the help center or email us at Support@Example.com